Terms and Conditions

1.1 Services Offered

The TISA provides AI-powered software development services, including but not limited to:

Primary Services:

Additional Services:

1.2 Service Scope Definition

1.3 Excluded Services

We do NOT provide:

2.1 How Services Engagement Works

Standard Process:

2.2 Project Agreement Documents

Your project is governed by (in order of precedence):

Conflict Resolution: If there's conflict between documents, Service Agreement takes precedence.

2.3 Contract Formation

A binding contract exists when:

No verbal agreements override these written terms.

3.1 Pricing & Payment Methods

A. Pricing Models

We offer flexible engagement models:

B. Hourly Rates

Standard Developer Rates:

Note: Rates vary by project complexity, location, and market conditions.

C. Payment Methods

We accept:

Payment Processing: Handled securely by Stripe, PayPal, or 2Checkout. We do NOT store card details.

3.2 Deposit & Advance Payment

Deposit Requirements:

Deposits are:

3.3 Invoicing & Payment Terms

Standard Terms:

Example Timeline (Fixed Price Project):

3.4 Refund Policy

3.5 Overage & Additional Costs

Scope changes may incur additional fees:

We will notify you BEFORE incurring additional costs >₹50,000 ($600).

3.6 Taxes & Compliance

You are responsible for:

We will:

4.1 Ownership of Deliverables

Important: Intellectual Property ownership depends on payment status.

A. Upon Full Payment (Most Common)

B. Upon Partial Payment (Outstanding Balance)

Transfer of Ownership: Occurs immediately upon full payment.

4.2 Pre-Existing Intellectual Property

Materials We Provide That Are Pre-Existing:

You must:

4.3 Your Content & Intellectual Property

Materials You Provide:

Important:

Confidentiality: We will keep your materials confidential (see Section 8).

4.4 Modifications After Delivery

After project completion:

4.5 Open Source Compliance

If Project Includes Open Source Code:

GPL Notice: If GPL-licensed code included, your modifications may require disclosure.

5.1 Limited Warranty

What We Guarantee:

The Software Will:

Warranty Period: 30 days from delivery (or as specified in SOW)

What Warranty Does NOT Cover:

5.2 Warranty Limitations

5.3 Warranty Claims

How to Report Issues:

If claim is valid: We fix at no charge during warranty period

If claim is outside warranty: Support billing applied (current rates)

5.4 Support & Maintenance Services

A. Included Support

30-Day Warranty Includes:

B. Optional Support Plans

After Warranty Period, Choose:

Or hire our team: Staff augmentation at standard rates

C. Support Response Times (SLAs)

6.1 Your Responsibilities

You Must:

6.2 Your Restrictions

You Cannot:

6.3 Access & Credentials

You Will Provide:

Important:

7.1 Deliverables

What You'll Receive:

Typically Includes:

Delivery Method:

Access:

7.2 Acceptance Criteria

Acceptance is Based On:

7.3 Testing & Quality Assurance

Test Results:

7.4 Acceptance Process

No Response = Acceptance: If you don't respond to delivery within 10 days, deliverables are deemed accepted.

8.1 Confidential Information

What's Confidential:

8.2 Confidentiality Obligations

8.3 Exceptions to Confidentiality

We Can Disclose Without Permission When:

We Will:

8.4 Case Studies & References

We May Request Permission To:

Your Approval Required For:

Default: Unless approved, we won't publicize.

8.5 Confidentiality Duration

Confidentiality Continues:

9.1 Liability Cap

9.2 Excluded Damages

We Are NOT Liable For (Regardless of Amount):

9.3 Exceptions to Liability Cap

10.1 Your Indemnification of Us

You Will Defend & Indemnify Us Against:

Claims that:

Includes Our Costs:

Your Process:

10.2 Our Indemnification of You

We Will Defend & Indemnify You Against:

Claims that:

Does NOT Include:

11.1 Termination by Client

You Can Terminate At Any Time By:

Upon Termination:

Cancellation Penalties:

You Receive:

11.2 Termination by Company

We Can Terminate If:

Upon Termination (Our Initiation):

11.3 Project Suspension

Either Party Can Suspend If:

During Suspension:

Resumption:

15.1 Force Majeure Events

Events Beyond Reasonable Control:

NOT Force Majeure:

15.2 Force Majeure Effect

15.3 Right to Suspend Services

We May Suspend If:

14.1 Dispute Resolution Process

Before Litigation, Follow:

14.2 Governing Law

These Terms Are Governed By:

No Choice of Law Impact:

14.3 Arbitration Clause (Optional - Confirm in SOW)

If Arbitration Selected:

Exclusions from Arbitration:

14.4 Costs & Legal Fees

Each Party Bears Own Costs:

Exception - Indemnification:

18.1 Personal Data Handling

See our Privacy Policy for:

These Terms + Privacy Policy = Complete Picture

18.2 GDPR Compliance (EU Users)

18.3 CCPA Compliance (California Users)

19.1 Regulatory Obligations

You Are Responsible For:

We Support:

We Don't:

19.2 Sanctions & Export Controls

You Cannot Use Software For:

We Comply With:

You Warrant:

20.1 Third-Party APIs & Services

If Project Uses Third-Party Platforms:

20.2 Third-Party Terms

You Must Comply With:

We Will:

Violations:

20.3 Third-Party Support

For Third-Party Issues:

Common Issues:

21.1 Survival

These Sections Survive Termination:

Everything Else: Ends with project completion

21.2 Feedback & Testimonials

If You Provide Feedback:

You Grant Us:

21.3 Publicity

We May Mention:

We Won't Mention Without Permission:

21.4 Relationship Clarification

This Is Not:

Each Party Is:

21.5 Contact Information

For Official Notices:

22.1 When We Update Terms

We Update These Terms When:

Frequency: Annually reviewed, updated as needed

22.2 How We Notify You

For Minor Changes:

For Major Changes:

22.3 Your Right to Reject

If You Don't Accept New Terms:

Process:

22.4 Version History

23.1 You Acknowledge That You Have:

By using our services or entering an agreement with us, you confirm:

23.2 Additional Agreements

You Also Agree To:

These Are All Incorporated: By reference into this agreement

23.3 No Agreement Until Acceptance

A Binding Agreement Exists When:

Until Then: These are just terms we propose

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